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Commonly Asked Questions

We have provided a FAQ that answers a vast majority of the questions we recieve to save you some time, please check it our prior to sending us an E-Mail. Please use the form below to contact us and we will get back to you as soon as possible!

Looking to return an item? Click here to start the process!

After you have placed your order, you will receive a confirmation email. Please reply to that email with the name and contact info of your FFL. (or email it to: CustomerService@BigTexOutdoors.com  and include your order number.)

You can put any address you want at checkout. We will change it prior to shipment.
For more information about buying a firearm online, please check out THIS HELPFUL ARTICLE.

Glock frames are considered a firearm and must be shipped to an FFL in your state of residence. For more information about buying a firearm online, please check out THIS HELPFUL ARTICLE.

To start your hassle free return, you can use our automated system here: https://www.bigtexoutdoors.com/shipping-and-returns-questions/

Gen 3 Glocks are the only Glocks that we can send to California unless you are LE. Some FFLs will accept Gen 3 pistol frames and others will not. Make sure to contact your dealer before ordering to verify that they will accept the transfer.

FFLs are public information and not some super secret. You Can download a copy of our FFL here: https://www.bigtexoutdoors.com/our-ffl/

We are direct to consumer and do not offer dealer accounts at this time.

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Still need help? Fill out the form below and we would be happy to answer any questions you may have. 

Looking to return an item? Click here to start the process!

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